Data Protection Policy

1. Introduction

At Broadcare Ltd, we are committed to protecting the privacy and personal data of all visitors to our website. This Data Protection Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this policy.

2. Who We Are

Broadcare Ltd
Registered Address: Unit 4, Westgate Court, Fryers Way, Ossett, Wakefield, WF5 9TT
Company Number: 13408256
Data Protection Officer: Kristian Hidle
Email: hello@broadcare.co.uk
Phone: 07746 506 578 

3. What Information We Collect

We may collect and process the following personal data when you use our website:

• Name and contact details (e.g., email address, phone number) if submitted via our contact forms
• Technical information (e.g., IP address, browser type, time zone)
• Usage data (e.g., pages visited, time spent on pages)
• Any other personal information you provide voluntarily

4. How We Use Your Data

Your personal data may be used to:

• Respond to enquiries submitted via our website
• Improve your experience on our website
• Monitor website performance and usage
• Ensure the security of our website
• Comply with legal obligations
   

We do not sell or share your data with third parties for marketing purposes.

5. Legal Basis For Processing

We process your data based on the following legal grounds:

• Consent: When you voluntarily provide information via our website forms
• Legitimate interest: To improve our services and respond to enquiries
• Legal obligation: To comply with applicable laws and regulations

6. Cookies

Our website uses cookies to enhance your browsing experience. For more information, please refer to our Cookie Policy. 

7. Data Storage and Security

We take all reasonable steps to protect your personal data, including the use of secure servers, encryption, and restricted access. Data is stored within the UK or the EEA and is not transferred outside these areas without adequate safeguards. 

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. 

9. Your Rights

 Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise these rights, please contact us at hello@broadcare.co.uk.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page, and where appropriate, notified to you by email. 

11. Contact Us

If you have any questions about this Data Protection Policy or your personal data, please contact:

Broadcare Ltd
Email: hello@broadcare.co.uk
Phone: 07746 506 578